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Help Centre

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Search published guides, browse by topic, or raise a ticket from the client portal.

Help Centre AI

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Signed-in customers can ask a question and NexGen AI answers from published Help Centre articles only. Answers cite the articles they use and are an AI summary — not an approved policy. Your own Knowledge Studio articles are not searched here.

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Recently updated

The latest published changes, newest first.

Browse by topic

Seven sections, with the number of published guides in each.

Getting Started

1 article

Create an account, choose a plan and find your way around the portal.

AI Products and Tools

8 articles

How the AI writer, listing, document, data, automation and voice tools work.

Account, Plans and Billing

2 articles

Plans, credits, invoices, renewals, cancellation and account settings.

Troubleshooting

1 article

Fix a failed upload, a stuck request or a page that will not load.

Security and Privacy

2 articles

Passwords, access, consent, data requests and how your content is handled.

Support and Managed Services

1 article

Raise a ticket, contact the team or ask about managed services.

Tutorials and Walkthroughs

0 articles

Step-by-step product walkthroughs and videos, as they are published.

Product tutorials are in preparation.

No video walkthroughs are published yet. When they are added, they will appear in this section with captions and a transcript. In the meantime, the written guides and the support routes below are available.

Raise a ticket

Signed-in customers can track a support request in the client portal.

Open the portal

Contact the team

Ask about your account, a plan, billing or a managed service.

Contact us

Managed services

Need the work done for you? See the supported operational services.

View services

The Help Centre AI answers from published Help articles only and cites what it uses.

Ask a question