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Choose the option that matches your question: Sales & Product Enquiries for pricing and demonstrations, Subscriptions & Credits for your plan or AI credits, Billing & Invoices for invoices and VAT documents, Managed Services for human-delivered work, Technical Support for product errors or access problems, and General & Privacy Enquiries for anything else, including privacy requests.

Choose Subscriptions & Credits and tell us the plan or account your question is about. Current plan prices and the AI credits included each month are published on the Pricing page, and the client portal shows the credits on your own account.

No. Managed services are scoped and quoted separately from your software subscription. The scope, price and deadlines are agreed in writing before work begins, and we confirm availability for the work you need.

Choose Technical Support and describe what you were doing, what happened and when. Copy any error message exactly as shown and include the browser or device you were using. Never send your password. If you believe you have found a security vulnerability, include “Security” in your message.

Choose General & Privacy Enquiries and include “Privacy request” in your message. Signed-in customers can also submit an account-deletion request from the client portal. We verify and review requests before processing, and some legal, security or accounting records may need to be retained.

Tell us the outcome you need, any deadline, the product or plan involved and an account or invoice reference where relevant. The form does not accept attachments, so describe the issue first and we will ask for anything else we need. Please do not include passwords, card numbers or other account credentials.